Md Arif Raihan
Product Manager for AI · Technical Project Manager by Discipline
The Foundation
10+ years delivering enterprise programs across transit, fintech, ERP, and digital payments. RAID management, vendor governance, budget control, and deployment risk at scale.
Today
Applying that delivery discipline to AI product building, workflow automation, and practical prototyping — using Claude, Gemini, n8n, and LangChain to solve real problems.
Professional Experience
Delivery roles across transit, fintech, ERP, and enterprise software.
Senior Business Analyst
2024 - 2026PRESTO, Metrolinx
Toronto, Canada
- •Led business analysis and requirements definition for complex PRESTO initiatives, translating ambiguous business needs into clear delivery plans across product, technology, operations, and vendor teams.
- •Facilitated cross-functional stakeholder workshops and strengthened requirements traceability, governance, and dependency/risk management across concurrent releases.
- •Partnered with product and engineering teams on solution design, testing readiness, and issue resolution ahead of implementation.
Project Manager
2023 - 2024PRESTO, Metrolinx
Toronto, Canada
- •Managed the PRESTO Mobile Wallet launch for Apple Wallet and Google Wallet.
- •Coordinated Product, Engineering, Program, Finance, and external vendors through delivery planning, release readiness, and launch execution.
- •Maintained RAID discipline and corrective action tracking to protect schedule, budget, and launch quality.
- •Partnered with Finance on project budgets and cost controls, achieving 5% savings while maintaining delivery outcomes.
Product Manager / Project Manager – Digital Platform
2019 - 2022FastPay Digital Wallet
Erbil, Iraq
- •Owned product and delivery for FastPay's digital wallet platform end-to-end, translating client and market requirements into roadmap priorities and Agile release plans.
- •Drove rapid market entry, helping the platform reach 60% customer acquisition against target within 3 months.
- •Standardized Agile delivery through Jira and Confluence, cutting operational cycle time from 30 days to 10 and reducing recurring delivery blockers by 80%.
- •Maintained approximately 95% resolution across tracked risks, actions, issues, and dependencies, keeping roadmap and release commitments on track.
Senior Project Coordinator
2017 - 2020SSL Wireless
Bangladesh
- •Coordinated delivery for Robi 1Service, Lafarge Holcim LMS, Bondhu Chula, SBAC MFS, and other enterprise software projects.
- •Managed stakeholder communication, delivery tracking, and acceptance coordination across client and engineering teams of 10-25 members, on projects valued up to approximately CAD 10K+.
- •Supported the CMMI Level 3 final appraisal audit that contributed to company certification.
Officer IT & BD
2016 - 2017Paragon Group
Bangladesh
- •Supported ERP implementation within a $20M program budget and 12-month delivery window.
- •Coordinated rollout across ERP, HR, and finance/accounting workflows impacting 10,000 end users.
- •Worked with client representatives and vendors to identify, escalate, and resolve rollout issues.
Project Executive
2015 - 2015Zeteq System
Bangladesh
- •Coordinated multiple projects delivered within client budgets up to $1M and 6-month timelines.
- •Partnered with technical leads on GIS application requirements, delivery tracking, and project handover.
Skills & Tools
Core competencies and the tools I use to deliver.
Key Strengths
01
Strategic Project Delivery
Core Competency02
AI Product Prototyping
Applied Skill03
Enterprise Digital Transformation
Core Competency04
Workflow Automation & AI Tooling
Applied Skill05
Stakeholder & Vendor Governance
Core CompetencyProduct Delivery & AI
End-to-End Product OwnershipAgile DeliveryCross-functional CoordinationAgentic WorkflowsMulti-model AI Stacks (ClaudeGeminiChatGPTCodex)
AI & Automation Tools
n8nMake.comJira AutomationWorkflow AutomationGoogle AI StudioGemini CLIClaude CodeCodexCursorOllamaVS CodeFigma (AI-assisted)Agentic Development Workflows
Product & Project Governance
Jira (Advanced Automation & Workflows)ConfluenceMicrosoft ProjectPower BIExcelRAID ManagementBudget & Schedule Control
Enterprise Leadership
Project Charter & Plan OwnershipRAID/Risk ManagementBudget & Schedule ControlVendor CoordinationExecutive ReportingStakeholder Engagement
Domain Exposure
Analytics StrategyData PlatformsPayment SystemsFintech Product DesignRegulated Financial WorkflowsAccounting Automation
Education
Academic background and ongoing learning.
Master of Management Analytics
Smith School of Business, Queen’s University
Focus on analytics strategy, modern data platforms, predictive modelling, AI ethics, and analytics project delivery. CGPA 3.96
Bachelor of Business Administration
Heriot-Watt University, UK
Certifications
PMP, SAFe, ICAgile, Scrum Alliance, and more.
PMI
Project Management Professional (PMP)
PMI
2021SAFe
Certified SAFe 5 Agilist
Scaled Agile Inc
2023ICAgile
Certified Professional Agile Coach (ICP-ACC)
ICAgile
2020Scrum
Certified Scrum Product Owner (CSPO)
Scrum Alliance
2017Scrum
Certified ScrumMaster (CSM)
Scrum Alliance
2017Scrum
Certified CAL O & CAL E
Scrum Alliance
2021PMI
Practical Application of Generative AI for Project Managers
PMI
2025Lean
Structured Problem-Solving Training
Lean CoE, Metrolinx
2025PMI
Generative AI Overview for Project Managers
PMI
2024Link
Build AI Agents and Automate Workflows with n8n
LinkedIn Learning
2026